Revised Exam 2 Guidelines
Upon completion of the course, students should be able to
Managing Change and Innovation (Ch. 8)
Describe several sources of resistance to change
Describe several tactics for implementing change
Planning (ch. 5)
Describe criteria for effective goals statement (Similar to SMART and Exh 6 on p. 101). ,
Offer two reasons for organizations to formally plan (pp. 88-9 & Exh 1).
Describe two criticisms of formal planning. See p. 89.
Explain the difference between goals and plans.
Describe the difference between single-use and standing plans and give an example of each. (p. 103)
Define contingency plans and give an example.
Define a mission statement and explain its role in the planning process.
Describe the steps in the strategic management process (Exh. 2 on p. 91).
Explain what a SWOT analysis is and how it is used in strategic planning (p. 92) .
Describe how a company should go about choosing a competitive strategy (p. 96); be able to describe each of the three strategies presented there and give an example of each.
Able to provide definitions of the following terms: Benchmarking, functional strategy, means-end chain, strategic vs tactical goals.
Decision Making (ch. 6)
Describe the stages of decision making (Exh. 1, p. 120)
Describe the rational model of decision making and identify one limitation on it.
Describe several advantages and disadvantages of group decision making (pp132-3)
Explain the difference between brainstorming and nominal group technique in generating ideas and making decisions.
Be able to define the following terms: Satisficing, bounded rationality, heuristics.
Organizing, Chapter 7
Define the following organizing terms: work specialization, unity and duality of command, authority, responsibility, accountability, formalization, span of control, centralization/ decentralization, coordination, line vs. staff managers, line vs. staff authority.
Describe several different ways to group…