Homework 3

Complete a document flowchart for the following scenario. This problem needs to be

completed using either Visio or Microsoft Office. In Visio, you can use the crossfunctional

flowchart template. Please make sure the flowchart looks clean and

professional. Print out a hard copy to turn in at the beginning of class on the due date.

Document Flowchart:

Prepare a document flowchart to reflect how Bob’s Insurance Company processes its

casualty claims. The process beings when the claims department receives a notice of loss

from a claimant. Claims prepares and sends the claimant four copies of a proof-of-loss

form on which the claimant must detail the cause, amount, and other aspects of the loss.

Claims also initiates a record of the claim, which is sent with the notice of loss to the data

processing department, where it is filed by claim number.

The claimant must fill out the proof-of-loss forms with the assistance of one of Bob’s

adjusters. The adjuster must concur with the claimant on the estimated amount of loss.

The claimant and adjuster each keep one copy of the proof-of-loss form. The claimant

sends the two remaining copies to the claims department. Separately, the adjuster

submits a report to the claims department, confirming the estimates on the claimant’s

proof-of-loss form.

The claims department authorizes a payment to the claimant, forwards a copy of the

proof-of-loss form to data processing, and files the original proof-of-loss form and the

adjuster’s report alphabetically. The data processing department prepares payment

checks and mails them to the customers, and files the proof-of-loss form with the claim

record

Things to think about here: Who is internal to the system? Who are we concerned with

and who is out of our scope?

ScholarMatic: Explanation & Answer

Your ready answer from a verified tutor is just a click away for as little as $14.99

---

  

Click Order Now to get 100% Original Answer Customized to your instructions!