Negotiating with Difficult Customers/Arbitration

1. You are negotiating with a customer you cannot afford to
lose. They are ready to walk out the door and you have already applied the
principles of negotiating to no avail. What do you do next? Is there anything
else you can do to salvage the customer for your company?

2. You and your opponent cannot come to agreement on the
issues. You suggest finding an impartial third party to settle the dispute.
What questions would you ask the neutral third
party? How would you convince your opponent that your selection is the correct
one?

410 words

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