Mr Halim is a HR Manager for one Company selling Nutrition
Products. He has just received a report on the increased complaints from their
regular customers. From his investigation he found out that the major
dissatisfaction was on the poor customer service and inefficient work
processes. From the Needs Analysis conducted, it was found that there is a need
to organize a training to solve the problems of the customers’ dissatisfaction.
Based on the above, assume that you are Mr Halim.:
1)
Provide
your recommendations how to improve the inefficient work processes. (come up
with your own format)
2)
Provide
3 types of Customer Service skills and the 3 learning outcomes of each of the
skills as the format below.
|
No |
Types of Customer Service Skills |
Learning Outcomes |
|
1 |
||
|
2 |
||
|
3 |
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