Axia College Material
Appendix Q

Week Eight Assignment

Read Skill Building Module #14: Reading an Organization’s Culture (pp. 612-613) in Organizational Behavior (11th ed.). Disregard the Self-Assessment Interpretation, Practicing the Skill, and Reinforcement Activities sections.

Research and identify an organization whose organizational culture you admire or would like to be part of. Much or all of your research can be conducted online or at the University Library. In a 500- to 750-word essay, describe the following:

What about the organization’s culture appeals to you?
What values do you and the organization share?
Which of the seven primary characteristics of organizational culture does the organization embody?
Does the organization you identified have a strong or weak culture? Explain.
Is this culture ethical, customer-responsive, or spiritual?

Answer these questions to the best of your ability based on the information you find. Format your essay according to APA guidelines.

Conduct further research about the organization’s customers, learning what you can about what customers want and need from the organization.

Write a 100- to 200-word description of the organization’s customer base, and describe its customers’ needs and values.

Imagine you have been hired as the Client Services Director for the company you researched, and have been charged with compiling a new set of customer service standards. (If you have already defined the organization as being customer-responsive, imagine you are devising the standards which were originally used to create that excellent customer-responsive culture). In 300- to 400 words, carefully structure a set of customer service standards for the company which encourage employees to provide the best customer service possible.

Post the 100- to 200-word customer base description and the 300- to 400-word set of customer service standards as one attachment to the Individual forum.

Post the 500- to…