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notD 2. Which one of the following questions would you ask to assess how someone has organized procedural knowledge? A. Why would you do that? B. What would you do if that didn’t work? C. How would you describe the relationship between topic A and topic B? D. What are the three main steps listed in the handbook? D is wrong
notD 3. Cook Cabinets is applying for ISO 9000 certification. The implementation team is currently assembling flowcharts that outline their entire manufacturing sequence, from beginning to end. Cooks Cabinets is therefore in the _______ stage of certification. A. pre-audit B. process mapping C. post-audit D. change
NotC 5. Which one of the following cognitive processes is most influenced by the external environment? A. Attention B. Retention C. Motivation D. Behavioral reproduction
notB 6. Alan is writing training objectives for a new leadership development program. He’s therefore working in the _______ phase of the training model process. A. implementation B. development C. analysis D. design
notD 9. The servers at Sarah’s Beef and Brew are supposed to enter orders into the computer no later than two minutes after they’re taken. The servers, on average, have been entering their orders four minutes after they’ve been taken. The difference between the time entries is an example of A. an instructional strategy. B. a performance gap. C. expected organizational performance. D. a triggering event.
notA 10. Sarah is an OD practitioner hired by a small automotive parts manufacturing firm to create and implement new systems and procedures for the company. Her role is therefore primarily A. tactical. B. situational. C. reactive. D. strategic.
notD 11. Which of the following statements is true of a supervisor who works in very organic organization a? A. The supervisor doesn’t train employees to perform any tasks outside of their jobs. B. The supervisor doesn’t vary from set procedures. C. The supervisor seeks and uses feedback from employees. D. The supervisor takes orders from his or her boss, and dictates those orders to subordinate employees.
notC 12. In Gagné-Briggs Nine Events of Instruction, an instructional event that involves providing learning guidance causes the trainee to A. demonstrate what has been learned by completing a predetermined activity. B. consider how the new material fits into the trainee’s overall schema. C. perform an action. D. retrieve prior learning to working memory.
notC 14. Which of the following scenarios illustrates a relatedness need according to ERG theory? A. Jim runs marathons for fun. B. Jim eats lunch when he’s hungry in the afternoon. C. Jim takes a smoke break after he has been at work for an hour. D. Jim constantly seeks the approval of his coworkers and supervisor.
notC 15. The first step in the process of retention is A. symbolic rehearsal. B. symbolic coding. C. behavioral reproduction. D. cognitive organization.
notC 16. Skills such as delegating, prioritizing, and making to-do lists are generally referred to in North America as A. attitudes. B. competencies. C. procedural knowledge. D. incumbents.
notA 20. Steve knows that if he works hard, his supervisor will do everything she can to help him get a good pay raise at the end of the year. This situation is an example of _______ theory. A. needs B. reinforcement C. expectancy D. cognitiv
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