Business Functions and Processes
Task:
Porter (1979) depicted the firm as a ‘value chain’ comprising activities performed by its constituent functions. These functions may be found in most organisations and each contributes to the overall competitiveness of the business and helps it to gain and maintain an advantage in the marketplace.
Discuss how functional activities need to be aligned in order to support an organisation’s strategic goal to engage in continuous improvement.
Indicative Reading:
Your assignment should draw upon a range of contemporary academic literature from journals and textbooks.
The following articles should help you to begin your literature review but you MUST NOT rely upon these few articles alone!
Bernett, Rick; Nentl, Nancy. 2010 Opinions and Expectations About Continuous Improvement Programs. Journal for Quality & Participation, Vol. 32 Issue 4.
Singh, Jagdeep; Singh, Harwinder. 2013 Continuous Improvement Strategies: an overview. IUP Journal of Operations Management, Vol. 12 Issue 1.
Benders, J. 2012 Lean Human Resources: redesigning HR processes for a culture of continuous improvement. International Journal of Production Research, Vol. 50 Issue 4.
Pérez, Bernabé Escobar; González, José María González; Gallardo, Antonio Lobo. 2008 Organisational Control System in a Continuous Improvement Environment: special reference to the role of management accounting. Journal of Accounting, Business & Management, Vol. 15 Issue 1.
Hsin Hsin Chang. 2005 The Influence of Continuous Improvement and Performance Factors in Total Quality Organisation. Total Quality Management & Business Excellence, Vol. 16 Issue 3.
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