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Ch. 7-Explore two e-commerce Web sites that you consider to be effective. Which elements, if any, do the two sites have in common? For each site, which elements do you believe contribute to the success of the site?

Ch. 8-One of the objectives of CRM software is to capture data about every contact the company has with a customer and to store it in the CRM system. Do you think customers might be concerned with this practice? Why or why not? What are the advantages that CRM software offers to the customer?]—-400-500 words.

[ Review an article that is related to current information systems issues and prepare a 3 page paper that summarizes the article and raises critical comments and questions. The article should be of interest to you and examine possible solutions to the issues being raised and discuss possible real-life applications. ]–3 page article