Case study: Ethics, dealing with stakeholders.
“Universal Human Care Hospital”, where he oversees all departments
with over 5,000 employees and over 20,000 patients at the medical facility. He
has been provided with a broad set of duties and oversight of numerous
departments, including business development, customer services, human
resources, legal and patient advocacy, to name a few. He has managers in each
department that he supervises and who work with him to address the needs of the
various internal and external stakeholders of the hospital. Dr. DoRight
discovers that some patients within the hospital have been dying as a result of
a variety of illegal procedures by doctors and nurses, and negligent
supervision and oversight on their part. This was brought to his attention in a
few meetings and he told his Regional Director Compliance Manager and Executive
Committee in January 2009. He was told by them that the matter would be
investigated and they would report any findings to him as soon as possible.
After two years, there have been no results from the investigation and some
patients are still passing away due to the negligent activities. He also
answers to a board of trustees and interfaces with numerous community
organizations and corporations who have various reasons for doing business with
the hospital. Dr. DoRight continues to win awards for his leadership of the
hospital and meeting business goals. He was recently named “Medical
Business Executive of the Year” in 2011.
1. Determine at least three different internal and external
stakeholders that Dr. DoRight might have to deal with on a daily basis at the
hospital.
2 .Compare and contrast potential conflicts of interest that
may exist between the internal and external stakeholders.
3. Discuss whether Dr. DoRight has fulfilled his ethical
duty by reporting the illegal procedures. Describe the deontology principle and
apply it to the ethical dilemma that Dr. DoRight faces in this case.
4. Describe the utilitarianism principle and apply it to the
ethical dilemma Dr. Do Right faces in this case.
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