We are going to explore the Web regarding cloud service level agreements (SLA). 

1. Find an article on the Web that is no more that 4 years old that describes a poor experience with cloud services and SLAs.
2. Remember the article must contain two (2) elements to be considered in this assignment, e.g. cloud services and the SLA.  You must use your own words. Do not copy and paste any part of the article into the discussion.
3. Once you have found an appropriate article, tell the story IN YOUR OWN WORDS and correlate the pertinent elements to Erl, 2013, Chapter 3, Section 3.4.  Be selective in the article you choose to explain to the class. 
4. Finally, summarize and provide your own recommendation on how to mitigate the problem(s) you described.

Here are the topics in Erl, 2013 that you must correlate your article towards. 

• Reduced Operational Governance Control
• Limited Portability Between Cloud Providers
• Multi-Regional Compliance and Legal Issues

*Be sure to read Erl, 2013, Chapter 3, Section 3.4 before your Web search to avoid making a critical mistake in your discussion.

Keep your story as short as possible.  Do not exceed 300 words.  Provide a valid link (URL) to your article so that we may find and read it.