Describe two key challenges Dr. Kaplan faced in implementing VMPS at Virginia Mason. Name two actions taken to overcome those challenges and implement the new system.
2. Articulate the value proposition guiding the decision to implement VMPS. Describe at least two ways in which this approach adds value to patient services. Be specific with your examples and justify your choices.
3. Identify and describe an unintended consequence of this effort. Was this consequence positive or negative?
4. What has the implementation of VMPS meant for the delivery of Healthcare at Virginia Mason? How has it impacted the patient experience?
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