Installation of a baggage handling system (BHS) was an
important part of the plan for the Denver International Airport (DIA) project.
The project management team (PMT) for the DIA project decided to go ahead with
a full-scale implementation of the BHS. The contract for installation of the
BHS—with a fixed scope, schedule, and budget—was awarded to Boeing Airport
Equipment Automated Systems, Inc. (BAE). For some reason, the airlines—major
stakeholders in the project—were excluded from discussions about the project
scope. One of BAE’s conditions was that no change requests would be accepted.
However, as work progressed, the airlines made a number of requests for
changes.
Assume that you
were a project manager at BAE responsible for the installation of the BHS at
DIA. Give at least two recommendations to the BAE management about handling the
change requests. Include a description of the result that you expect for each
recommendation. Be specific in your recommendations and in the description of
the results that you expect if your recommendations are implemented.
Execution and Control with Risk Week 2: Monitoring and controlling projects: Quality assurance and quality control
Week 2 introduction Week 1 of this module provided you with an overview of the process of managing project execution and control. As a project manager, it is vital to organise people and resources for performing the activities of a project. It is also essential to implement the defined project scope and prevent uncontrolled changes to a project. Successful project execution and control also depends on managing project quality. This week, you will examine how a quality management plan ensures that a project meets the quality requirements for which it was undertaken. You will also examine how quality metrics help you analyse the state of quality in a project. Next, you will explore how a process improvement plan ensures that you stay competitive as a project manager by always striving to become more efficient and learning from your experiences. You will also gain an understanding of measuring and analysing performance data against the baseline in order to take corrective actions.
Quality management plan
Textbook reading (Sanghera: pp. 241–245)
A quality management plan is part of an organisation’s overall project management plan and defines how the project team will implement the organisation’s quality policy. A quality management plan is an input to quality assurance (QA), quality control (QC), and a project’s process improvement plan. QA is the use of planned, systematic quality activities to ensure that a project uses all the processes needed to meet quality requirements. QA audits the results of QC measurements. QC entails monitoring specific project results to determine whether they meet relevant quality standards. Quality standards are derived from the project scope statement, which defines deliverables, objectives, thresholds, and acceptance criteria. QC also identifies ways to remove the causes of unacceptable results. A process…





