HP and L’Oreal’s Operations Improvement Plan
several service-related processes these companies might use that could be
considered for the OIP (operations improvement plan). Processes to consider may
be related to policies and procedures, human resource management, and customer
service.
2. What additional information might you need to better
understand these processes and their function within the organization
Sources:
HP website :
http://h17007.www1.hp.com/us/en/whatsnew/june/060611.aspx
Loreal website:
http://www.loreal.com/_en/_ww/tools/virtual/visite.aspx





