a. understand
how the business operates

b. learn to
ask the right questions

c. identify
the root cause of the problem

d. all the
above

2. The
purpose of a __________ model is to describe how the individual processes
interact with each other.

a. sequence

b. collaboration

c. process

d. class

3. Which of
the following steps used to solve problems contain the greatest detailed
analysis?

a. Selection
of the appropriate tools

b. Dividing
the system

c. Making a
decision

d. Testing
the system

4. Typically,
when analyzing a case, there is one specific, identifiable solution.

a. True

b. False

5. Information
technology can be used to implement a __________ competitive strategy.

a. low cost
producer

b. product
differentiation

c. product
innovation

d. all the
above

6. An
airline and a resort hotel chain form an arrangement to sell package tours over
the Internet, bypassing traditional tour operators. This situation represents:

a. B2B
E-commerce

b. C2B
E-commerce

c. Digitization
of products

d. Disintermediation

7. When
creating electronic business opportunities, the best strategy is one that:

a. is a cost
leader

b. provides
a high level of differentiation

c. creates
barriers to entry that deters competitors

d. focuses
on a small niche

8. In the
core competence concept, _____________ refers to an assets ability to serve as
a generator of profit for the firm.

a. appropriability

b. durability

c. transferability

d. replicability

9. A data
warehouse represents a subset of the total data in the company and in most
cases, is a dynamic link and not a static copy of the data.

a. True

b. False

10. Generally,
the goal of the physical model is to:

a. create a
model that can be constructed cheaply and looks like the original system

b. measures
the business processes by the amount of time spent on each task and by tracing
the number of steps each item follows

c. create a
model that can be constructed cheaply and behaves like the original system

d. any or
the above

11. Which of
the following questions would an optimization model help answer?

a. How does
the price of used cars change over time?

b. What
price should a company charge for a new product?

c. What
would happen if prices were increased by 20 percent?

d. How fast
will revenues increase if overhead is cut by one third?

12. Decisions
at the tactical management level are supported by:

a. executive
information systems

b. transaction
processing systems

c. decision
support systems

d. optimization
models

13. The purpose
of a digital dashboard is to present an over all picture of the status of the
firm or a division or a production plant.

a. True

b. False

14. Most
financial decisions in a firm occur at the _________ management level.

a. strategic

b. tactical

c. operational

d. corporate

15. In
corporate finance, financial performance models are used to:

a. forecast
future conditions

b. monitor
budgets and historical revenue and spending patterns

c. correlate
the results of the findings of the economic models

d. forecast
the production rate of a particular department or division

16. A firm
seeks to determine how it might expand sales by identifying new sets of
customers, with similar characteristics of existing customers, in new
geographic areas. The firm will most likely use a(n):

a. Finance
model

b. Marketing
model

c. HRM
model

d. Production
model

e. Accounting
model

17. In
developing a computer system, the objective of the SDLC is to:

a. coordinate
teams, evaluate progress, and ensure quality development

b. create a
working version of the system as quickly as possible – even if some components
are not included in the early version

c. allow
end users to create their own computer systems

d. none of
the above

18. When developing a project that is relatively small and
requires a one-time

decision where prepackaged software is available, the best
application

development to use would be:

a. SDLC

b. Prototyping

c. End user
development

d. CASE
tools

19. While
security is still a major concern, the benefit of flexibility in terms of
storing and accessing data is a very attractive feature of:

a. client/server
systems

b. outsourcing

c. peer-to-peer
communication

d. object
orientation