Level 4: Diploma in Business and Administrative Management:

Module Name: Managing Operations and Quality:

Instruction for completing your assignment:

Your assignment must be based on your own
working practice or on examples drawn from one or several organizations with
which you are familiar.

You are employed as the Director of the Operations
for a profitable medium sized UK Company employing 200 people producing a range
of specialist garden power tools for the domestic market. These are retailed to
the trade and public through large out of town “Do It Yourself”(DIY) stores,
garden centers and agricultural merchants under their ‘own name’ brand. However,
whilst the DIY stores offer a facility for shopping on-line with home delivery
or store collection, your board of Directors has asked you to prepare a
briefing paper regarding the implications for managing operations of
introducing online sales to home and overseas customers from the company’s own
interest website. These would be branded products produced to an upgraded
specification within an extended product range, whilst continuing production
for its customers at established outlets.

Your responsibilities cover production
operations, purchasing, inventory, quality and distribution through
Departmental Managers. All products are presently produced at the company’s
on-site factory, which is operating near capacity and with limited space for
increasing inventory. Components are sourced from home and overseas suppliers,
labor relations with unions and employees are good, with established models of
communication and a task centered working culture embracing flexible working
practices.

Your role is to ensure the company can
fulfill its production and quality commitments for a new branded product range
while maintaining existing production should the broad approve a move to
on-line business.

You must now write a briefing paper for the
company’s Broad of Directors that examines the implications for operations of
expanding output to provide for Internet sales whilst maintaining the company’s
good reputation and satisfying the needs for internal and external customers.

Your Briefing Paper must include

·
Activities involving operations
management and relationship to other business functions

·
The relationship of operations
to business performance and internal measures of success

·
The importance of
administration for managing operations, the supply chain and quality

·
The activities involved in and
approaches to quality management

·
How quality management supports
performance and can be used to evaluate performance

·
An evaluation of the impact on
operations management of introducing and implementing changes to enable selling
on-line while maintaining a high level of customers satisfaction

Special
notes:

·
Word Limit
2000/2500

·
Harvard
Referencing Required

·
In Text
referencing and Reference list is Required

·
At least 10
Harvard Referencing is required

·
Reference
must be from books, journals, articles, magazines, newspapers and online
sources.

·
Apply
concepts and working practice through the use of relevant contemporary
organizational examples.

Attachments:

Level-4.docx