1) From its scientific heritage, organizational behavior hasdeveloped all of the following EXCEPT:
    A.   use of scientific methods.

    B.   an emphasis on finding the “onebest way” to complete a task.

    C.   an interdisciplinary body ofknowledge.

    D.  contingency thinking.

    

2) __________ is a multidisciplinary field devoted to understandingindividual and group behavior, interpersonal processes, andorganizational dynamics.
    A.   performance management.

    B.   organizational behavior.

    C.   motivation.

    D.   workgroup analysis.

    

3) Which of the following statements about organizational behavioris NOT accurate?
    A.   organizational behavior seeks toimprove the quality of work life.

    B.   organizational behavior hasstrong ties to the behavioral sciences and allied socialsciences.
    C.   organizational behavior isdivorced from the disciplines of political science andeconomics.
    D.   organizational behavior seeks toimprove the performance of people, groups, and organizations.
    

4) The __________ culture includes the unique stories, ceremonies,and corporate rituals that make up the history of the firm or agroup within it.
    A.   common

    B.   latent

    C.   shared

    D.   observable

    

5) Three important levels of cultural analysis in organizations are__________.
    A.   observable culture, sharedvalues, and common assumptions.

    B.   implicit culture, shared values,and common experiences.

    C.   shared objectives, shared values,and shared mission.

    D.   explicit culture, implicitculture, and common assumptions.

    

6) In the context of the three important levels of culturalanalysis in organizations, the level referred to as __________ canplay a critical part in linking people together and can provide apowerful motivational mechanism for members of the culture.
    A.   implicit culture

    B.   shared values

    C.   observable culture

    D.   common culture

    

7) Scientific methods models are simplified views of reality thattry to identify major factors and forces underlying real-worldphenomenon.
    A.   True

    B.   False

    

8) According to the research conducted on the nature of managerialwork, which of the following is false?
    A.   managers spend much time workingalone.

    B.   managers work with manycommunication media.

    C.   managers work at fragmented andvaried tasks.

    D.   managers work long hours.

    

9) Common forms of unintentional ethics lapses that individualsshould guard against include all of the following EXCEPT:
    A.   favoring others who can benefitsomeone.

    B.  promoting people who excel in theirrespective positions.

    C.   prejudice that derives fromunconscious stereotypes and attitudes.

    D.   claiming too much personal creditfor one’s performance contributions.

10) The difficulties with cross-cultural communication are perhapsmost obvious with respect to __________.
    A.   religious differences

    B.   lifestyle differences

    C.   geographic differences

    D.   language differences

    

11) Which of the following statements about cross-culturalcommunication is NOT accurate?
    A.   gestures mean basically the samething in various cultures of the world.
    B.   people must always exercisecaution when communicating with people of different nationalcultures.
    C.   people must always exercisecaution when communicating with people of different geographical orethnic groupings within one country.
    D.   ethnocentrism can easily createcommunication problems among people of diverse backgrounds.
    

12) ________ is often accompanied by an unwillingness to understandalternative points of view and to take the values they representseriously.
    A.   Kinesics

    B.   Self importance

    C.   Ethnocentrism

    D.   Proxemics

    

13) __________ typically work with a target completion date anddisband once their purpose has been fulfilled.
    A.   Teams that study things.

    B.   Teams that review things.

    C.   Teams that recommend things.

    D.   Teams that run things.

    

14) All of these actions can be used to help create ahigh-performing team EXCEPT:
    A.   find ways to create early“success.”

    B.   having members spend timetogether.

    C.   giving negative feedback.

    D.  setting the tone in the first teammeeting.

    

15) Members of __________ must have good long-term workingrelationships with one another, solid operating systems, and theexternal support needed to achieve effectiveness over a sustainedperiod of time.
    A.   teams that make or do things.

    B.   teams that review things.

    C.   teams that plan things.

    D.   teams that reengineer things.

    

16) Sheila is assertive and uncooperative in dealing with othersduring conflict. She goes against the wishes of others and uses herauthority to gain compliance. Sheila uses which conflict managementstyle?
    A.   accommodation

    B.   collaboration

    C.   compromise

    D.   competition

    

17) The conflict management style of __________involves beingcooperative and unassertive. This style is characterized by lettingthe wishes of others rule, and smoothing over or overlookingdifferences to maintain harmony.
    A.   completion

    B.   accommodation

    C.  collaboration

    D.   avoidance

    

18) The conflict management style of __________ involves being bothcooperative and assertive. This style is characterized by trying tofully satisfy everyone’s concerns by working through differencesand finding and solving problems so that everyone gains.
    A.   compromise

    B.  accommodation

    C.   collaboration

    D.   avoidance

    

19) Process theories focus on _________________.
    A.   when a person will react tospecific management styles.

    B.   why a person decides to behave ina certain way relative to available rewards and workopportunities.
    C.   who will be a more appropriatemanager for an employee.

    D.   how a person will respond totypes of leadership direction.

    

20) In the context of motivation, persistence refers to__________.
    A.   an individual’s choice whenpresented with a number of possible alternatives.
    B.   the amount of effort a personputs forth.

    C.   the different needs that anindividual is trying to satisfy.

    D.   the length of time a personsticks with a given action.

    

21) Content theories attempt to explain work behaviors based on_______________.
    A.   perceptions on-the-job.

    B.  the impact of individual ethics onbusiness decisions.

    C.   pathways to need satisfaction andthe influence of blocked needs.

    D.   the relationship between valuesand attitudes.

    

22) Even though homogeneous teams may struggle in the short run toresolve issues, they are also likely to develop enhancedperformance potential once things are worked out.
    A.   True

    B.   False

    

23) Unlocking the full potential of teams and teamwork rich indiversity is one of the great advantages of high-performanceorganizations.
    A.   True

    B.   False

    

24) In general, chances for long-term group success are better whenthe group input foundations – tasks; goals, rewards, and resources;technology; membership diversity; and group size – arestronger.
    A.   True

    B.   False

25) Job burnout manifests itself as a loss of interest in andsatisfaction with a job due to stressful working conditions.
    A.   True

    B.   False

    

26) Stress is a potential source of both anxiety and frustration,which can harm the body’s physiological and psychologicalwell-being over time.
    A.   True

    B.   False

    

27) Employee assistance programs are designed to provide help toemployees who are experiencing personal problems and the stressassociated with them.
    A.   True

    B.   False

    

28) Which of the following statements about power andorganizational politics is NOT correct?
    A.  power and politics always exist inorganizations.

    B.   managers derive their power frompersonal and organizational sources.
    C.   few instances exist whereindividual and organizational interests are compatible.
    D.   power and politics represent theseamy side of management, since organizations are not democraciescomposed of individuals with equal influence.
    

29) Directives falling within the zone of indifference are__________.
    A.   obeyed.

    B.   rejected.

    C.   subjected to severe scrutiny.

    D.   subjected to slight scrutiny.

    

30) The essence of power is __________
    A.   control over the behavior ofothers.

    B.   a distinguished reputation.

    C.   having a Machiavellianpersonality.

    D.   personal desire.

    

31) High-performance teams have special characteristics that allowthem to excel at teamwork and achieve special performanceadvantages.
    A.   True

    B.   False

    

32) A high-performing team can be created by communicatinghigh-performance standards, having members spend time together,creating a sense of urgency, making sure members have the rightskills, and rewarding high performance.
    A.   True

    B.   False

    

33) A high-performing team can be created by ensuring that newinformation is kept to a minimum and by giving negativefeedback.
    A.   True

    B.   False

    C.   [Answer Text]

    

34) All of the following statements about shared leaderships arecorrect EXCEPT:
    A.   leadership is restricted among aset of individuals who act in the role of a superior.
    B.   the influence process ofteninvolves peer or lateral influence.

    C.   the key distinction betweenshared leadership and traditional models of leadership is that theinfluence process involves more than just downward influence onsubordinates by an appointed or elective e leader.
    D.   leadership today is notrestricted simply to the vertical influence of a single individualbut to other people as well.
    

35) Behavior strategies include all of the following EXCEPT:
    A.   self accomplishment

    B.   self goal setting

    C.   self reward

    D.   self observation

    

36) All of the following statements about full-range leadershiptheory are true EXCEPT:
    A.   FRLT is fast becoming the mostcommonly used leadership theory used by organizations.
    B.   the approach is built aroundrevisions to Bass’ Multifactor Leadership Questionnaire.
    C.   some scholars consider the FRLTas an approach that could serve as a general leadership model thatwould trim or eliminate the numerous models now emphasizedtoday.
    D.   the theory currently consists ofnine factors including five transformational, three transactionalone non-transactional factor.

37) The __________ and the __________ are important ways in whichfirms learn to co-evolve by altering their environments.
    A.   use of corporate philanthropy…influence of governments

    B.   influence ofgovernments…development of alliances

    C.   management ofnetworks…development of alliances

    D.   management of networks… influenceof governments

    

38) Large systems tend to be susceptible to the __________, whereinmanagers fail to monitor their environments, recognize theimportant trends, or sense the need for change, and consequentlytheir organizations slowly lose their competitive edge.
    A.   boiled frog phenomenon

    B.   immobility trap

    C.   proactive phenomenon

    D.   impatience trap

    

39) One of the foremost trends in management involves usinginformation technology to streamline operations and reduce staff inorder to lower costs and raise productivity.
    A.   True

    B.  False