Operations Management:
The field of Operations Management (OPM) is very broad with wide ranging applicability to many industries, organizations, and businesses. Operations Management has diversified dramatically and become more interdisciplinary over the past three decades, touching a broad spectrum of topics from supply chain management, health care, new product innovation, and environmental management.
Managing operations well requires strong strategic and tactical skills. During this course, we will consider such topics as: scheduling, process analysis, materials management, quality, productivity, technology, and strategic planning.
Critical Thinking and Rational Decision Making utilizing relevant analytical techniques will be explored through homework, class discussion and in-class OPM simulations. These skills are inherent in OPM and Facilities Management and form the foundation of all effective organizations.
Course Catalog Description:
BSM320 Operations Management:
This course covers the essentials of the operating systems of manufacturing and service organizations that convert materials and other resources into finished goods and services. Topics covered include key performance metrics, process mapping and analysis, product and process design, new product introduction, supply chain management, Plant location and capacity planning, total quality and effective resource management. The goal is to understand the concept of total product life cycle management and the effect of strategy in the operations role as well as tactical issues such as inventory control, quality assurance and operations scheduling. The course also discusses recent developments such as computer-integrated manufacturing, flexible-manufacturing systems and just in time inventory. It considers the interrelationship of operations decisions with marketing, finance and the overall strategy of the organization.
GRADING:
25% Class Participation
20% Homework (hard copy turned in before class each Thursday)
(Case Study paper – Dream Manager)
25% Quizzes (two 1-hr quizzes, closed book – calculator only)
30% Final OPM Case Study Paper & Presentation (due 5/1/2013)
OFFICE HOURS:
(978) 609-7139 – Cell
Feel free to email me anytime with questions.
I am available to answer questions over
the phone at the following times:
Monday 12:00pm – 1:00pm
Tuesday 12:00pm – 1:00pm 4:30pm – 5:30pm
Wednesday 12:00pm – 1:00pm 8:00pm – 10:00pm
Thursday 12:00pm – 1:00pm 4:30pm – 5:30pm
Friday 12:00pm – 1:00pm
NOTE: IF YOU CAN NOT ATTEND CLASS ON A GIVEN NIGHT PLEASE CALL MY CELL PHONE. PLEASE , DO NOT E-MAIL ME TO LET ME KNOW THAT YOU WILL BE ABSENT OR LATE.
LATE HOMEWORK WILL NOT BE ACCEPTED
Course Content, Design & Learning Objectives:
The course will use a combination of lectures, class discussions and exercises, problem solving activities, videos, and case study analysis and student presentations. Participation in class discussions and presentations are required and attendance in class is as MUST.
Course Content:
Operations & Productivity Project Management Forecasting
Managing Quality Statistical Process Control Capacity Planning
Location Strategies Aggregate Planning Constraint Management
Maintenance & Reliability Maintenance Operations Organizational Structure Facilities Operations & Maintenance Plans
Course Objectives:
1. To improve understanding of operations management.
2. Understand how a product or service is designed, produced and delivered to the customer.
3. Learn basic project management principals.
4. Identify key concepts and terminologies of operations management.
5. Examine essential group dynamics in project work.
6. To obtain an understanding of the problems faces by OM’s and the techniques currently available to help solve these problems.
7. To improve written, oral and presentation skills.
8. To develop problem solving skills for operational management decision-making.
9. To recognize the interrelationships between operations and other business functions (finance, marketing, accounting, HR).
Text :
Operations Management (11th Edition) [Hardcover]
Jay Heizer, Texas Lutheran University
Barry Render, Graduate School of Business, Rollins College
ISBN-10: 0133130762
ISBN-13: 978-0133130768
Publisher: Prentice Hall
Publication Date: April 23, 2013
Cost: $265.00 New – $197.97 Used – $108.98 Rental
The Dream Manager
Author: Matthew Kelley
ISBN-10: 1401303706
ISBN-13: 978-1401303709
Publisher: Beacon Publishing
Publication Date: 2007
Cost: $24.00 new hardcover, $15.00 Paperback, $9.99 Kindle
FINAL EXAM:
Case Study Project Paper & Presentation:
Due Thursday, July 31st
The paper will consist of five to ten typed double spaced, pages of narrative in 12-point font – APA or MLA Format. The Presentation will consist of 5-10 min powerpoint presentation overview of the paper given to class. Teacher will be given 3 slides per page printed overview of presentation in addition to paper.
The Case Study shall include the following information at a minimum:
1. Formulate the Problem
2. Identify Important Variables
3. Determine Organizational Objectives
4. Determine Organizational Constraints
5. List Alternatives
6. Analyze Assumptions
7. Select Quantitative Techniques
8. Gather/Identify Data
9. Develop Solution
10. Test Solution
11. Analyze Results
12. Formulate Action Plan
13. OPM tool #1 of your choice
14. OPM tool #2 of your choice
15. Power Point Presentation
Book Review: The Dream Manager: Due 6/26 (Take home work 6/19)
Book Review of the Dream Manager by Matthew Kelley: Take home assignment on 6/19
Prepare a 2-3 page summary on the book double spaced paper to include:
1. List at most 6 main positive takeaways from the book and how you can see them currently implemented at your current place of employment or how YOU would implement them in your work environment.
2. List at most 4 critiques about the book and how you feel they could not be sustained at your current work and why.
Course Schedule: (Subject to change)
6/05: In-class: Introductions, Syllabus & Course Review, Chapter 1 Lecture
Homework: Chapter – 1 Questions – (Operations & Productivity) (Due 6/12)
Read Dream Manager
Read Chapter – 2 (Operations Strategy in Global Environment)
Read Chapter -3 (Project Management)
6/12: In- Class: Review Chapter 1 questions:
Chapter 2 & Chapter 3 Lectures, Assignments & Videos
Homework: Read Dream Manager
Chapter 2 & Chapter 3 Questions (Due 6/19)
6/19: In- Class: THERE IS NO CLASS HELD THIS NIGHT:
See assignment noted under homework
Homework: Dream Manager Book Review (Due 6/26)
Read Chapters 4 & 5
6/26: In- Class: Chapter 4 & 5 Lecture, Class Exercises & Videos
Homework: Chapter 4 & Chapter 5 Questions (Due 7/3)
Read Chapters 6 & 7
7/3: In- Class: Chapter 6 & 7 lecture, class exercises & videos
Homework: Chapter 6 & Chapter 7 questions (Due 7/10)
Read Chapter 8
7/10: In- Class:
Quiz – Chapters 1-7
Chapter 8 Lecture
Homework: Chapter 8 Questions (Due 7/17)
Read Chapter 9-10
7/17: In- Class: Chapter 9 & 10 Lecture, class exercises & Videos
Homework: Chapter 9 & 10 Questions (Due 7/24)
Ready Chapter 11
7/24: In- Class: Chapter 11 Lecture
Class Time for projects
Homework: Chapter 11 Questions (Due 7/31)
7/31: In- Class: Final Project Presentations:
In-Class Exercises :
• Decision Making Exercise: forecasting & inventory applications
• Project Crashing: managing schedule & resources
• Let it Snow: Critical Thinking – Case Study Process
• Distribution Supply Chain: manage the flow
• Theory of Constraints: build your own factory
Academic Integrity:
Students are expected to maintain integrity in all academic work. They will not attempt to get grades by any means other than honest academic effort. All work must be completed by individual students except for group projects. It is not permissible to hand in the same work for different courses.
Plagiarism is the use of another’s work, thoughts, or language without giving credit. Cambridge College students will not summarize, copy, or use the work of another person or source without proper acknowledgement. Plagiarism is dishonest and a serious academic offense.
Any breach of academic integrity is grounds for a grade of “No Credit” in academic courses and/or dismissal from the College.
Students with Disabilities:
Cambridge College complies with the Americans with Disabilities Act and Section 504 of
Cambridge College complies with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act to provide equal access to educational programs at Cambridge College. Any student who feels s/he may need an accommodation based on the impact of learning, psychological, and/or physical disabilities and has appropriate documentation may be eligible for accommodations. Students should contact the Coordinator of Academic and Disability Support Services as soon as possible at (617) 873-0191 or disabilitysupport@cambridgecollege.edu.
Requests for accommodations must be made within the first week of the term so that timely and appropriate arrangements can be made. All students are expected to fulfill essential course requirements in order to receive a passing grade in a class, with or without reasonable accommodations. Accommodations cannot be granted retroactively. All requests are confidential.
Online Library Services:
What are the Cambridge College library resources?
Cambridge College Online Library (CCOL) provides an extensive collection of full-text articles from thousands of scholarly journals and 75,000+ full-text books; live reference librarian support 24/7/365; instruction and resources for doing research in all of our subject areas, and more. It’s free and always available. For information and instructions about Cambridge College library services and resources:
go to http://www.cambridgecollege.edu/library/instructions.cfm
click the link How to Use CCOL Handbook
For information about traditional library arrangements for your campus site, go to
http://www.cambridgecollege.edu/library/traditional_libraries.cfm
Please provide the following information specific to each course, making sure that the materials are available. Your students depend on your expertise to direct them to the most credible and valuable academic sources in your subject area.
For each assigned reading that is not in the required textbooks or provided in a copyright-permitted handout,
If in CCOL: give the citation, including the database and tell them how to find it in CCOL ( an Author search is usually most effective)
If not in CCOL, but available free on public web: give the URL
If in Gutman or Babson Library: please say so
If not online: say which local traditional libraries open to the public have it in print. If students are not local, recommend that they use the WorldCat database to find a local print copy
What are recommended journals and books for further reading and research for this course and where can I see them in full-text?
If in CCOL: give the citation, with database, and tell them how to find it in CCOL
If not in CCOL, but available free on public web: give the URL
If in Gutman or Babson Library: please say so
If not online: say which local traditional libraries open to the public have it in print. If students are not local, recommend that they use the WorldCat database to find a local print copy
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