MGT/317 assignment 4
Please type all answers on the Answer Sheet (last page).
Upward feedback is generally anonymous.   True _____ False _____
2. When Jenny evaluates her supervisor, she is providing _____ feedback. 
A. 
upward
B. 
downward
C. 
horizontal
D. 
diagonal
E. 
top-down
3. Angelina derives pleasure from the actual task of writing a book. She can be described as _____ motivated.   
A. 
extrinsically
B. 
financially
C. 
materially
D. 
intrinsically
E. 
socially
4. Flora was asked by her supervisor to represent the department on the newly formed work team, called “Quality of Work Life,” at Image Design, Inc. Flora’s issue of “Who’s in charge here?” on the work team will be addressed in which stage of Tuckman’s Group Development Process?   
A. 
Storming
B. 
Performing
C. 
Adjourning
D. 
Norming
E. 
Forming
5. People with a(n) _____ style of decision making are efficient, logical, practical, and systematic in their approach to solving problems.   
A. 
conceptual
B. 
intuitive
C. 
analytical
D. 
behavioral
E. 
directive
6. Early action can prevent a single irritating behavior from precipitating into a full-blown personality conflict.   True _____ False _____
7. _____ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.   
A. 
Groupthink
B. 
Conflict
C. 
Ostracism
D. 
Cross-functionalism
E. 
Groupshift
8. _____ conflict serves organizational interests and is characterized by consultative interactions, a focus on the issues, mutual respect, and useful give and take.   
A. 
Dysfunctional
B. 
Negative
C. 
Personality
D. 
Functional
E. 
Intergroup
9. Which of the following does NOT break the vicious cycle of incivility? 
A. 
Ignoring cycles of incivility
B. 
Penalties for misconduct
C. 
Diversity training
D. 
Constructive feedback
E. 
Positive reinforcement
10. Having taken this OB class and learned about how to…