QUESTION 1

1. International
business communication has been hampered by tightening trade barriers
throughout the world.

True

False

4 points

QUESTION 2

1. The
denotative meaning of a word is its dictionary definition.

True

False

4 points

QUESTION 3

1. Adopting
a “you” attitude in business writing is simply a matter of using the
pronoun “you” as much as possible.

True

False

4 points

QUESTION 4

1. The key
to a productive meeting is careful planning that addresses _____

A. none of
the above.

B. its
purpose.

C. its
participants.

D. its
location and agenda.

E. all of
the above.

4 points

QUESTION 5

1. Ethics
can be defined as not doing anything illegal.

True

False

4 points

QUESTION 6

1. Cultural
context refers to the pattern of physical cues, environmental stimuli, and
implicit understanding that conveys meaning between members and the same
culture.

True

False

4 points

QUESTION 7

1. Because
many email programs display the first few words or lines of incoming messages,
you should _______

A. leave
several blank lines at the beginning of each message.

B. use
phrases such as “MUST READ” in your first sentence.

C. treat the
first sentence of the message as an extension of your subject line.

D. be vague
in your first sentence, to entice the reader to open the message.

E. try to
limit all email messages to a single sentence.

4 points

QUESTION 8

1. Social
media postings on sites such as Twitter and Facebook ________

A. have
caused some employees to be fired.

B. appear
online for only a very short time, so if you post something inappropriate there
is no need to worry.

C. cannot be
forwarded or copied.

D. are
personal and confidential, and cannot be used in a court of law.

E. cannot
legally be used by employers to make personnel decisions such as those related
to promotion or termination.

4 points

QUESTION 9

1. “Insurance
premiums have increased, and cost-of-living raises have not kept up” is a
_______ sentence.

A. complex

B. simple

C. compound-complex

D. simple-compound

E. compound

4 points

QUESTION 10

1. In terms
of social networking, UGC stands for ________

A. underground
correspondence.

B. ungrammatical
conversation.

C. user-generated
content.

D. urgent
governmental communication.

E. none of
the above.

4 points

QUESTION 11

1. In
general, user-generated content sites have yielded disappointing results for
companies that have used them for business purposes.

True

False

4 points

QUESTION 12

1. The
preferred title for women in business is __________, unless the individual
requests otherwise.

A. Mme.

B. Miss

C. Mrs.

D. Madam

E. Ms.

4 points

QUESTION 13

1. Serif
typefaces are generally preferable to sans serif fonts for ______

A. headings
and captions.

B. regular
paragraph text.

C. all
business documents.

D. display
treatments.

E. none of
the above.

4 points

QUESTION 14

1. Most
people belong to ______

A. only one
culture at a time, but it can change over their lifetime.

B. no
culture at all, due to increased globalization.

C. all
cultures although most do not realize it.

D. only one
culture.

E. several
different cultures.

4 points

QUESTION 15

1. Using
white space in a document ________

A. is
considered “cheating.”

B. is
helpful only when you lack adequate information.

C. makes
your document look unappealing.

D. provides
visual contrast and important resting points for your readers.

E. is only
an option when you can’t use color.

4 points

QUESTION 16

1. “All
the characteristics and experiences that define each of us as individuals”
is the definition of ________

A. pluralism.

B. ethnicity.

C. diversity.

D. culture.

E. none of
the above.

4 points

QUESTION 17

1. Unlike
style sheets and templates, _________ address(es) the overall look and feel of
a page or screen, including color palettes and background images.

A. style
sets

B. boilerplate

C. themes

D. file
merge

E. autocorrect

4 points

QUESTION 18

1. Email
etiquette requires that writes do all of the following except ________

A. mark all
emails as “urgent” to make sure they are read.

B. make sure
every email they send is absolutely necessary.

C. be
careful to keep their emotions in check when composing messages.

D. use an
email signature file to give recipients your contact information.

E. respect
the chain of command.

4 points

QUESTION 19

1. “Although
our servers are stable, the telephone system is a serious concern” is a
_________

A. simple-compound
sentence.

B. compound-complex
sentence.

C. compound
sentence.

D. complex
sentence.

E. simple
sentence.

4 points

QUESTION 20

1. When you
are criticizing or correcting, it is best to _________

A. emphasize
the audience’s mistakes so that they will not make the same ones again.

B. enlist a
partner to echo and affirm your negative comments.

C. be honest
and call attention to the audience’s failures or shortcomings.

D. single
out the guilty audience members as an example for everyone else to learn from.

E. focus on
what the audience members can do to improve.

4 points

QUESTION 21

1. When
introducing yourself to someone in a business context, you should always include
a brief description of ________

A. your
greatest accomplishment.

B. your role
in the company.

C. one of
your personal interests or hobbies.

D. your
company’s history.

E. all of
the above.

4 points

QUESTION 22

1. For
effective document design, you should _______

A. balance
the space devoted to text, artwork, and white space.

B. fit as
much material as possible on each page.

C. use
bright background colors to make your messages stand out.

D. use a mix
of several typefaces and type sizes and include a variety of decorative touches
to make the page look more interesting.

E. do all of
the above.

4 points

QUESTION 23

1. As long
as your message is clear, the size of your audience should not affect your
approach.

True

False

4 points

QUESTION 24

1. Business
communication is often more demanding than social communication because
communication on the job is affected by the _____

A. globalization
of business.

B. increasing
value of business information.

C. pervasiveness
of technology.

D. growing
reliance on teamwork in business.

E. all of
the above.

4 points

QUESTION 25

1. When your
message is complex and includes a large amount of information, _______

A. audiences
will not expect you to have only one main idea.

B. a variety
of techniques (such as brainstorming) can help determine your main idea.

C. effective
communicators realize that trying to find a single main idea is a waste of
time.

D. it is
best to allow the audience to figure out the main idea on their own.

E. it is not
necessary to determine a single main idea, as long as you are clear about the
topic.