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Your assignment must follow these formatting requirements:  Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.  Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.
The specific course learning outcomes associated with this assignment are:  Explain the typical service expectations of customers and the behaviors associated with providing these services.  Apply service quality standards used in other industries to the hospitality industry.  Synthesize customer perceptions into service performance standards.  Assess and implement quality standards as a “turnaround strategy.”  Use technology and information resources to research issues in quality service assurance.  Write clearly and concisely about quality service assurance using proper writing mechanics.