1. Explain the purpose of a Gantt chart. Provide an example of
how a Gantt chart might be used in the performance improvement
process.

Use table 7.2 in your textbook to complete the questions below.
On page 116

2. UC Hospital’s surgical center is reporting 24 surgical
patients experienced complications with post-op procedure care in
the first quarter. There were 100 total cases in the first quarter.
Using these indicators determine the % of post-procedure care
complications. How does this compare to the benchmark for this
measure in table 7.2?

3. UC Hospital’s patient satisfaction survey for all inpatient
stays in the first quarter (Jan-Mar) showed a 95% satisfaction
rating. How does this compare to the benchmark for this measure in
table 7.2?

4.   UC Hospital’s HIM department tracks the number of
21 day delinquent records each month. In August there were 12
delinquent records of more than 21 days. The number of discharges
in August was 230. What is the percentage of delinquent records?
How does this compare to the measure in table 7.2?