Application: Performance Evaluation Performance management
includes a range of activities through which managers obtain
information about individual performance, convey relevant
information to employees, and develop strategies to help employees
improve performance.

Identifying the criteria used to evaluate performance is one of
the most critical—and challenging—objectives that managers must
address.

For this Application Assignment, you will identify criteria for
a performance evaluation.

Review the Organization and Job Description (introduced in Week
4), as well as items you identified for your Week 4 Application
Assignment.

Then, consider the following:

What are the core elements of this organization that are vital
for its success (e.g., providing patients with high-quality
care)?

What are the key aspects of the job?

What employee behaviors are most important for effective job
performance?

How could these behaviors be reliably observed and
evaluated?

What outcomes would be appropriate for this position?

In other words, what can and should be achieved by someone in
this position?

What sources of information might be used to evaluate this
individual’s performance?

For instance, should the individual complete a
self-evaluation?

Would a multi-source approach be beneficial in this case?

How could patient surveys be utilized? What are the criticisms
of performance evaluation?

How might these criticisms be addressed for this individual’s
performance evaluation?

Be sure to review the information presented in the Learning
Resources, including the behaviorally anchored rating scale (BARS)
and Management by Objectives (MBO).

Write a 3- to 4-page paper in which you:

Use BARS to identify two job dimensions and construct scales to
evaluate employee performance.

Describe two or three examples of performance objectives that
might be set for this job and explain how the achievement of these
objectives would be assessed.

Explain what sources of information should be considered in this
individual’s performance evaluation. Your written assignments must
follow APA guidelines.

Lockeport Medical Center

Mission and Vision

As the regional leader in advanced medical care, we take our
responsibilities seriously. Our vision and core values help guide
us as we work to help and heal each patient in our care. We provide
the community quality health care services through the
compassionate hands of well-trained staff, in a technologically
advanced, cost-effective manner.

Our Mission: To improve the health of the
people of the state and surrounding region.

·        Serve people as a
not-for-profit health system governed by a voluntary community
board.

·        Ensure
sustainability through stewardship of the community’s assets.

·        Provide quality
services in a compassionate and cost-effective manner.

·        Collaborate in order
to improve access across the entire continuum of care.

·        Promote wellness and
health to benefit the community.

2020 Vision
A regional diversified health system providing superior care and
service to patients and their families through a full continuum of
integrated services, education, and research.

Major Strategies: “DEEDS”

Develop people
Excel in patient quality and safety
Enhance operational and financial
performance
Develop the health system
Strengthen key relationships

Our MERIT Values
Five core values: Mercy, Excellence, Respect, Integrity and
Trust/Teamwork. These values form the foundation for our culture at
Lockeport Medical Center.

Job Description

Position Title: Surgery Schedule Coordinator

Department: Operating Room

FLSA Status: Non-Exempt

Position Summary

Uses clinical and management processes to plan, organize, staff,
direct, and evaluate patient care services; uses available
resources to meet MD/customer needs. The surgery schedule
coordinator uses knowledge of interactive management and humanistic
values in creating an environment conducive to meeting needs. Role
reflects a balance between management and clinical practice. Serves
a population from neonates to geriatrics.

Essential Job Functions

Customer Service

·       
Maintains/demonstrates clinical expertise.

·        Practice in the
clinical areas reflects current standards of practice, hospital
values, and legal standards.

·        Develops/maintains
positive collaborative working relationship with physicians.

·        Participates in the
development, interpretation, communication, and implementation of
new standards, policies, and procedures.

·        Uses effective
interpersonal/communication skills with individuals/groups to
achieve positive outcomes.

·        Ensures continuance
of unit-based performance improvement initiatives.

·       
Supports/participates in hospital quality initiatives.
Recognizes/investigates/defines quality and service issues and
ensures corrective action/resolution.

·        Consistently
contributes to the positive working environment and acts in a
manner congruent with the mission and philosophy of the
hospital.

Personnel Management

·        Practices
interactive management techniques to strengthen the autonomy of
staff. Serves as a role model.

·        Facilitates staff
involvement in unit performance improvement initiatives to
develop/improve patient outcomes/standards.

·        Able to achieve
positive conflict resolution.

·        Participates in
recruitment/retention activities on both a formal and informal
basis for all levels of staff. Acts to minimize vacancies and
turnovers.

·        Engages in ongoing
self-evaluation of competency, leadership skills, decision-making
abilities, and professional judgment. Uses feedback for
learning/growth.

Fiscal Performance/Productivity

·        Assures
availability, readiness, safety, and cost-effective use of
equipment and supplies.

·        Makes weekly staff
assignments.

·        Organizes and
coordinates effective use of supplies, equipment, and time.

·        Personnel are
scheduled/utilized/adjusted based on competency, changing
environment/needs, and cost effectiveness. Responds appropriately
to variances (assignments, budget, and skill mix).

·        Manages own time.
Able to prioritize and organize needs/demands. Delegates
appropriately and effectively. Accountable for deadlines.

·        Participates in
budget development/management. Action plans developed/implemented
to decrease costs/use of supplies and improve utilization.

Goals

Set yearly on evaluation.

Machines, Tools, Equipment, and Work Orders (Required to
Operate):

Clinical equipment, computer, printer, and copier.

Prerequisite Preparation

Education/Professional Qualifications

·        Graduate of an
accredited school of
nursing                

·        Current state
nursing license

·        B.S. in nursing
preferred                                                

·        CNOR certification
preferred

Experience

Five years’ experience with progressive responsibility within an
operating room setting.

Worker Traits

Personal Traits and Qualities

Demonstrates personal traits/behaviors consistent with the core
values of the hospital. Must be self-directed/self-motivated; must
have good communication and interpersonal skills; must be flexible;
must have good critical thinking/decision making skills and must
have good understanding of systems and change processes. Must be
able to: perform a variety of duties often changing from one task
to another of a different nature without loss of efficiency or
composure; accept responsibility for the direction, control and
planning of an activity; make evaluations and decisions based on
measurable or verifiable criteria; work independently; recognize
the rights and responsibilities of patient confidentiality; convey
empathy and compassion to those experiencing pain, physical or
emotional distress, and /or grief; relate to others in a manner
that creates a sense of teamwork and cooperation; communicate
effectively with people from every socioeconomic, cultural, and
educational background; exhibit flexibility and cope effectively in
an ever-changing, fast-paced healthcare environment; perform
effectively when confronted with emergency, critical, unusual
and/or dangerous situations; demonstrate the quality work ethic of
doing the right thing the right way; and maintain a customer focus
and strive to satisfy the customer’s perceived needs.

Working Conditions

Primarily inside environment protected from the weather but not
necessarily temperature changes. Subject to exposure to combative
patients, possible hazardous materials/conditions/equipment,
infection and, contagious diseases on the unit. Variable noise
levels and frequent viewing of a video display terminal. Also
subject to a rapid pace, multiple stimuli, unpredictable
environment, and critical situations.

Physical Demands

Must be able to: perceive the nature of sounds by the ear;
express or exchange ideas by means of the spoken word; perceive
characteristics of objects through the eyes; extend arms and hands
in any direction; seize, hold, grasp, turn or otherwise work with
the hands; pick, pinch, or otherwise work with the fingers;
perceive such attributes of objects or materials as size, shape,
temperature, or texture; and stoop, kneel, crouch, and crawl. Must
be able to lift 50 lbs. with frequent lifting, carrying, pushing,
pulling of objects. Continuous walking and standing required. Must
be able to identify, match, and distinguish colors. Must be
physically able to comply with universal precautions and specific
job duties in the operating room.

Responsibility for Errors and Losses

High level of responsibility and accountability for coordination
of patient flow and patient care within the operating room with a
high level of responsibility for customer service behaviors, both
from self and staff.

Job Relationships

Supervisor: Operating Room Nurse Manager

Subordinates (employees reporting to this position): None

Promotion from: Staff Nurse

Supervises: Operating Room staff nurses, operating room
technicians, and operating room orderly