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Question: During the morning hours at a catalog sales department, telephone calls come in at the rate (Pois…

by | Nov 30, 2023 | Posted Questions



Question: During the morning hours at a catalog sales department, telephone calls come in at the rate (Pois...

Show transcribed image text During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 34 per hour. Calls that cannot be answered immediately are put on hold. The system can handle 9 callers on hold. If additional calls come in, they receive a busy signal. The 3 customer service representatives who answer the calls spend an average of 4 minutes with a customer. Use Table 1 and Table 2. What is the probability that a caller will get a busy signal? (Do not round intermediate calculations. Round your answer to 5 decimal places.) What is the probability that a customer will be put on hold? (Do not round intermediate calculations. Round your answer to 3 decimal places.)

During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 34 per hour. Calls that cannot be answered immediately are put on hold. The system can handle 9 callers on hold. If additional calls come in, they receive a busy signal. The 3 customer service representatives who answer the calls spend an average of 4 minutes with a customer. Use Table 1 and Table 2. What is the probability that a caller will get a busy signal? (Do not round intermediate calculations. Round your answer to 5 decimal places.) What is the probability that a customer will be put on hold? (Do not round intermediate calculations. Round your answer to 3 decimal places.)

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