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Question: Mark Young is the head of the painting department in a large hospital; 20 union employees report …

by | Nov 30, 2023 | Posted Questions



Mark Young is the head of the painting department in a large
hospital; 20 union employees report to him. Before coming on board
at the hospital, he had worked as an independent contractor. At the
hospital, he took a position that was newly created because the
hospital believed change was needed in how painting services were
provided.

Upon beginning his job, Mark did a 4-month analysis of the
direct and indirect costs of painting services. His findings
supported the perceptions of his administrators that painting
services were inefficient and costly. As a result, Mark completely
reorganized the department, designed a new scheduling procedure,
and redefined the expected standards of performance.

Mark says that when he started out in his new job he was “all
task,” like a drill sergeant who didn’t seek any input from his
subordinates. From Mark’s point of view, the hospital environment
did not leave much room for errors, so he needed to be strict about
getting painters to do a good job within the constraints of the
hospital environment.

As time went along, Mark relaxed his style and was less
demanding. He delegated some responsibilities to two crew leaders
who reported to him, but he always stayed in close touch with each
of the employees. On a weekly basis, Mark was known to take small
groups of workers to the local sports bar for burgers on the house.
He loved to banter with the employees and could take it as well as
dish it out.

Mark is very proud of his department. He says he always wanted
to be a coach, and that’s how he feels about running his
department. He enjoys working with people; in particular, he says
he likes to see the glint in their eyes when they realize that
they’ve done a good job and they have done it on their own.

Because of Mark’s leadership, the painting department has
improved substantially and is now seen by workers in other
departments as the most productive department in hospital
maintenance. Painting services received a customer rating of 92%,
which is the highest of any service in the hospital.

1. From the behavioral perspective, how would you describe
Mark’s leadership?

2. How did his behavior change over time?

3. In general, do you think he is more task oriented or more
relationship oriented?

4. What score do you think he would get on Blake and Mouton’s
grid?

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