Show transcribed image text Several years ago, a very well-known accounting firm got into legal trouble (the case went to the Supreme Court) because it gave as a reason for not promoting a female CPA to partner that, while she did perform excellent work for clients, she wasn't feminine enough. A manager for the firm had said the female should wear dresses and jewelry and not be so assertive with co-workers. Unfortunately, this manager did not view the female CPA accurately due mostly to the social perception barrier of: a. First-impression error b. Projection c. Stereotyping d. Self-fulfilling prophecy At the OccanGlobe theme park, dolphin trainer Sandy was aware that the dolphins were kept in tanks that were too small for them when they were not performing. Customers and the general public know nothing about this and OccanGlobc employees have been asked to say nothing. As someone who cares deeply for animals. Sandy has asked to be transferred to another area of the park, but if that doesn't happen, she might need to leave. She is. a. Trying to improve her job satisfaction index b. Trying to reduce her person-role conflict c. Trying to improve her organizational citizenship behavior d. Trying to eliminate her negative affect e. Trying to improve her behavior Warren is negative and cynical about everything and as a result his teammates have become uncooperative and demoralized, with declining performance. This is an example of: a. The elaboration likelihood model of persuasion b. Emotional intelligence c. Emotional contagion d. A terminal value c. Emotional labor The Milgram Study (with the pseudo-electric shocks) predated some concepts that we now know might have been interesting to incorporate, but as it occurred originally, the study was about: a. Obedience and perceived power b. Self-monitoring and self-efficacy