Assignment 2:
Religious Health Care
Due Week 8 and worth 200points
Religious Health Care operates in a community of 225,000, calledMiddleville. Summary statistics on Religious and its competitors,from the AHA Guide, are shownin Table 1. All of the organizationsin the area are not for -profit
.
Although Samaritan Hospital and Protestant Hospital have religiousorigins, they
now view themselves as secular, not-for-profit organizations.
Table 1: Middleville Health Care Systems
Name Beds Admissions Census OP Visits Births Expenses (000)Personnel
Religious 575 13,000 350 221,000 2300 $125,000 2000
Samaritan 380 17,000 260 175,000 1200 $130,000 1875
Protestant 350 10,000 180 40,000 900 $80,000 1200
The governing board of Religious hired a consulting company toevaluate its strategic performance. As part of the consultant’sevaluation, several leaders of Religious’ units were asked theirperspective of the organization’s performance. You are working forthe consultant. Your job is to identify the issues from theresponse that should be
considered further by the consultant team and possibly discussedwith the governing board and the CEO.
The firm has a rule, “Never offer a criticism or negative findingwithout suggesting how th
e client organization can correct it,” so you must indicate whatsort of correction would be recommended as part of your list.Because you know there were about two dozen other interviews, youdecide you should rank your issues in importance, to make sure themost critical are discussed.
Write a six to eight (6-8) page paper in which you:
1. Describe the five (5) important elements of the governingboard’s agenda for areas of
improvement in core functions.
2. Many organizations now use a balanced scorecard or multipledimensions of performance
measurement, such as productivity, profit, market trends, quality,patient satisfaction, and worker satisfaction. Describe three (3)key performance dimensions (other than those mentioned here) andinclude specific measures that Religious Health Care could use toimprove overall institutional performance.
3.Determine the performance measures Religious Health Care coulduse to evaluate nursing staff performance in its Emergency Room .Explain the rationale for each performance measure.
4. Suggest the steps that should be taken next by Religious HealthCare to get better at managing specific patient groups. Explain therationale for each step.
5. Decide what strategies Religious Health Care could implement toenhance its public image and increase market share Explain therationale for each strategy.
6. Describe two (2) technology -based data-collection strategiesthat Religious Health Care
could use to conduct an internal management audit.
7. Use at least three (3) quality resources in this assignment.
Note:
Wikipedia and similar Websites do not qualify as qualityresources
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