Sales forecasting, economic forecasting, and environmentalanalysis are examples of the control of:
A. physical resources.
B. human resources.
C. information resources.
D. financial resources.
Which of the following financial documents shows a listing of allthe organization’s assets and liabilities at a given point intime?
A. Balance sheet
B. Balance sheet budget
C. Income statement
D. Revenue budget
The ratios that assess the ease with which the assets of theorganization can be converted into cash are:
A. liquidity ratios.
B. profitability ratios.
C. debt ratios.
D. None of the above
The purpose of bureaucratic control is to:
A. enhance employee participation in the control function.
B. produce performance above minimum acceptable standards.
C. get employee compliance.
D. increase group performance.
Organizations make the decision to have a centralized ordecentralized international control system when they are addressingissues of __________ control.
A. operational
B. strategic
C. financial
D. bureaucratic
An organization that transforms resources into an intangible outputin order to create time or place utility for its customers is knownas a(n) __________ company.
A. outsourcing
B. service
C. manufacturing
D. ISO 9000
Which of the following decisions is likely to be the decisionstarting point occurring before the other decisions?
A. The capacity decision
B. The product-service mix decision
C. The facilities layout decision
D. The facilities location decision
__________ is the process of managing operations control, resourceacquisition and purchasing, and inventory to improve overallefficiency and effectiveness.
A. Supply-chain management
B. Resource management
C. Inventory management
D. Quality control
Which of the eight dimensions of quality refers to a measure ofproduct life?
A. Reliability
B. Durability
C. Serviceability
D. Features
The probability that a DVD player will eject the disk when you pushthe eject button is an example of which dimension of quality?
A. Aesthetics
B. Features
C. Reliability
D. Serviceability
The starting point for instituting an organizational qualityprogram is:
A. strategic commitment from top managers.
B. changes in operations methods.
C. improving the quality of materials.
D. employing new forms of technology.
Statistical quality control (SQC) is:
A. a computerized quality control monitoring service.
B. a team approach to quality control.
C. useful only in determining completed items to reject.
D. a set of specific statistical techniques used to monitor qualitycontrol.
Equipment control is an important aspect of which area ofcontrol?
A. Physical resources
B. Human resources
C. Information resources
D. Financial resources
When classifying controls on the basis of the resourcesinvolved, we find that one class of resources is related to thecontrol of all other resource classes as well. Which resource classoverlaps all other classes?
A. Physical resources
B. Human resources
C. Financial resources
D. Information resources
A company that carefully evaluates job applicants is using__________ control.
A. screening
B. cybernetic
C. postaction
D. preliminary
What type of control is exercised when assembly line workerscheck their work as they assemble the components?
A. Screening control
B. Preliminary control
C. Postaction control
D. Human resources control
Which of the following is a characteristic of screeningcontrols?
A. Take place during the transformationprocess
B. Involve interviewing potential employees
C. Are the same as preliminary controls
D. Determine organizationalflexibility
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