Purpose
The primary purpose of this assessment item is for students to familiarise themselves with manufacturing and service supply chains.
Your task is to answer the following questions
With the global transition of developed and developing countries to service economies, consider the implications for manufacturing supply chains. How will the world look 100 years from now if this trend continues? 22.5%
Consider how many services you have encountered today (e.g. your mail being delivered, the café where you bought your morning coffee, the lunch queue at the university cafeteria, the shop where you bought groceries the call centre you called to query your mobile phone bill). List them, reflect on how the service provider performed and score them out of 10 for speed, quality and cost. Evaluate their scores and suggest how they might improve. 22.5%
Consider the role technology plays in the two caselets on ‘Third party Logistics Service Innovation’ and ‘Healthcare Inventory Management and Procurement’ provided by Mangan, Lalwani, Butcher and Javadpour (2012). How do you think advances in technology (e.g. mobile communications, cloud computing, social media) will influence the service sector? Consider potential technology-based service innovations. 22.5%
Referring to figures 18.2(a) and (b) (Mangan, Lalwani, Butcher & Javadpour, 2012), list five single-level bi-directional service supply chain examples and five two-level bi-directional service supply chain examples. Compare and contrast the examples. What are the factors that distinguish a single-level bi-directional service supply chain from a two-level one? 22.5%
Reference: Mangan, J. Lalwani, C. Butcher, T. & Javadpour, R 2012, Chapter 12: Service Supply Chains, Wiley. The resource will be available on the course website.
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