Activity: The Application of Models
Coaches apply certain skills depending on the organization’s needs. Assisting a specific client is very different from a complex coaching structure involving multiple departments containing various individual personalities. When conducting case study analysis and identifying a problem, you should keep in mind that some facts are going to be more pertinent and relevant than others. You should assume the facts and figures in the case are true, but, as in a real-life coaching situation, statements, judgments, or decisions made by the client should be questioned. Be sure to identify the most important facts that would help you define the central problem or issue. You can make assumptions, but any assumptions on your part should be reasonable given the situation.
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Assignment Preparation
- Read Chapter 6 (Flaherty): Coaching: Evoking excellence in others
Main Task: Analyze a Case Study Utilizing Models
For this task, use the following Case Study to complete the assignment. Using one or more of the models provided in the Flaherty text (2010), write a paper to address the following:
- Determine the client’s specific responsibilities, as well as areas of strengths and weaknesses.
- Outline the issue and concerns which might be addressed in a coaching relationship, as well as problems, challenges, or opportunities that are of importance.
- Develop a proposed plan of action, with measurable goals, for you (coach) and your client (Joe) to follow.
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COACHING CASE STUDY
Joe R. is 42 year-old systems analyst who, over the 16 years of his career with the Techno Corporation, has taken positions which have drawn on his technical skills, strong ability to think systemically, and willingness to take on new challenges under high-stress conditions. Until recently, Joe was doing an effective job as a team manager in the information systems arena. He was able to drive his team to both produce outcomes in a timely manner and address quality control issues proactively. His style of working the team is consistent with his background. He would bring the team together at the outset of each project, provide numerous diagrams and visual representations of the work to be done with timelines, make assignments, and schedule regular meetings to review the progress of the work. Given the record of the team’s success, his style seems to have been effective with his staff, most of whom had similar backgrounds and training.
The organization in which you and Joe work has recently undergone a significant re-organization, moving from a project team model to an integrated matrix model. This means that the technical teams must work collaboratively with the business and marketing teams. Team managers who used to have full control of the human and financial resources necessary to carry out projects must now plan and work across the board with peers. In some instances, this means that a team manager must request personnel from another area or negotiate budgets with their internal “customers”. The shift has been very difficult for Joe, who has habitually regarded the business and marketing functions of the corporation with some suspicion. In his first quarter review with you, Joe expresses great frustration with the changes. He complains that his peers in business and marketing have been uncooperative, arguing with his every request and failing to include him in decision-making on personnel allocations. He is asking you to exert some influence to back him up.
As his supervisor, you want to help Joe develop more advanced managerial skills that will enable him to move upward in the organization. You want to assist him in resolving his differences with peers in a constructive manner and to help him acknowledge and work with the impact that organizational changes have had on him. As you continue the conversation with Joe, several other considerations come to light. Joe is married, with two boys who play softball. He regularly coaches their team and has placed a high priority on time with family. While Joe does want to move forward in the organization, he has some reservations about the commitment of time and concerns about how this might affect his family life. He is also uncertain about how he fits into the new structure, confessing that he feels somewhat devalued by the heavy corporate emphasis on marketing and innovation. Joe wonders if his college degree (a bachelor’s degree in computer science) is sufficient to carry him forward.
Length: 6 pages, including a minimum of 5 resources.
Additional Information:
• Where appropriate and possible, please include the page numbers in the bibliography.
• Please do not use Wikipedia as your source of information.
• The text cited in the bibliography should not be older than 5 years.
- Please attempted to use the assigned readings as a source of information,
The paper should reflect scholarly writing and current APA standards.
Desired Style: APA (6th edition)
Spacing: Double Spaced
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