1.Common-cause variation is normally:
Expected
II. Random
III. Assignable
A I only
B II only
C III only
D. I and II only
2.Which of the following statements is NOT true?
A Correlation does not mean causation.
B One should hope to never have a negative correlation.
CThe pattern of dots is tighter with a strong correlation.
D A positive correlation can be either good news or bad news.
3. Which of these statements is true?
A A smaller-is-better target will always have an upper specification limit. BA smaller-is-better target will always have a lower specification limit. C A larger-is-better target will always have an upper specification limit. D None of the statements are true.
4. You manage the operations division of an event planning company. You have been on the job for two months and you are just now finding the time to analyze all of the processes your team goes through when they set up and tear down an event site. A member of your team has just walked you through the post-event process of cleaning, transporting, and storing the tables used during banquet events. You discover that following each event, tablecloths are always removed and all tables are polished before being folded and transported. It is obvious to you that the step of polishing the tables is: A A source of customer satisfaction B A source of customer delight C An example of over-processing D An example of defect removal
5. George Eckes walks though some of the common categories of non-value-adding activities. He mentions “value enabling” as one of the categories. Which of the following would be considered a “value enabling” activity?
A Legal documents being filled out to satisfy some governmental agency B Allowing time for paint to dry before proceeding with the assembly process C Signing of an acquisition D Filling out a form in a dentist office
6. Use continuous data where possible because:
A It separates the vital few from the useful many B It tells us the…