WestJet Airlines:
Information Technology Governance and Corporate Strategy
Given the facts as stated in the case, describe the level of Business-IT Maturity that WestJet was at when Smith first arrived. What level of maturity does she envision for WestJet that would best align with its new corporate (business) strategy? Note: pleaseuse Merlyn’s Business-IT Maturity Model as the framework for your answer; also use at least three (3) of that level’s engagement characteristics in support of your answer.
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